• Search for checkin

    Go to the home screen in registration mode and select the event you want to register for. Click ‘Search’ to search for attendees in the list. The top of the screen shows a search bar, in which you can enter the attendee’s data to look up your guest. The following data can be used in your search:

    • first name
    • last name
    • company name
    • barcode
    • email address
    • birth date
    • custom data

    It is not necessary to fill out the full data of the attendee you’re trying to find. Even with a few letters, a limited list of attendees will show up, out of which you can pick the one you are searching for. To show the full attendees list, click ‘Show all’. Scroll to find your attendee.

    If you click the blue ‘Check in’ button, it will turn green and the person will be registered.

    Example search

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  • Add an attendee onsite

    When there are guests that didn’t subscribe to the event, but are allowed to enter the venue, it is possible to add an extra attendee onsite. This is only possible if you activate ‘Allow the creation of new guests at the entrance of the event’ in the Setup. When this setting is deactivated, the add button on the home screen of the registration mode is greyed out.

    Explanation greyed out add button

    If the setting is activated:
    click ‘Add’ > this will guide you to an empty attendee screen > define all the fields you want under attendee info, custom data, workshops and extra persons > click ‘Register & Continue’.

    When you add an attendee onsite, that person will automatically be registered as present, unlike when you add an attendee in the backoffice.

    Explanation add an attendee

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  • Scanning

    On the homepage of the event, click ‘Scan’ and you will be able to scan barcodes. You can scan barcodes using a wired scanner, a handscanner or the  camera scanner on an Ipad. You can also manually type the numbers in the search field.

    Example scan

    When you scan a barcode, a text will show up in green ‘Registered’ together with the name and details of the attendee.

    Example registration

    If a warning message shows up, something went wrong:

    • Barcode is invalid or unknown
    • Double registration: the same barcode was already scanned

    Example warning

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  • How to activate registration mode

    In registration mode you can check attendees in and out for an event by scanning, searching or adding an attendee. It is not possible to change the setup of the event, unless you return to the backoffice. Make sure the event you want to register for is active. If there is no event active, it is not possible to activate registration mode.

    To set the event active: go to the ‘Setup’ section > click ‘Set as live’.
    Activate registration mode: click ‘Registration mode’ in the top right corner > click ‘Switch to registration mode’.

    Explanation registration mode

    Explanation registration mode

    When you switch to registration mode, you will see the event overview where you can select the event you want to register for. To register for an event, make sure the event is ‘set as live’ in the backoffice.

    Explanation registration mode

    If you selected an event and you want to change the event, you click the menu icon top right and click ‘Change event’. You will be brought back to the event overview.

    If you select the event you want to register for, you will see the home screen of that event. Here you can search, scan or add attendees, see statistics, manage the event or log out.

    Explanation home screen

     

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  • How to send SMS on attendee arrival

    1. SMS to attendee

    If you want to send your attendees a personalised text message  when they arrive:
    Go to ‘Setup’ > select ‘SMS options’ > setup SMS tool > toggle the button for ‘Notification to guest’

    To setup the SMS to attendees:

    • Pick your country code in the drop-down menu
    • Choose one of the two phone numbers
    • Define your text message in the ‘Notification to guest’ textbox: you can insert first name, last name and event name so the SMS will be personalised for every attendee

    The text will be sent to the phone number that is filled out in the ‘Mobile phone’ field.

    Explanation SMS

    2. SMS to third party

    You can also send a message to a third party (account manager or organizer) when the guest arrives.
    Go to ‘Setup’ > select ‘SMS options’ > setup SMS tool > toggle the button for ‘Notification to third party’

    To setup the SMS to third party:

    • Pick your country code in the drop-down menu
    • Choose one of the two phone numbers
    • Define your text message in the ‘Notification to third party’ textbox: you can insert first name, last name and event name so the SMS will be personalised for every attendee

    This text message will be sent to the phone number filled out in the ‘Send alert SMS to’ field.

    Explanation SMS third party

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